LEADINGtheJOURNEY

An E-newsletter on EXCELLENCE in Leadership

Marketing Committee

School marketing and recruitment is a collaborative process, and not something the principal should tackle alone. The following articles highlight school growth at two different schools: Prescott Adventist Christian School in Arizona and Vista Ridge Academy in Colorado. The third article in this series comes from a marketing consultant who works with Adventist schools and shares three benchmarks for school growth.

"The function of the marketing committee, made up of a representation of stakeholders, is to develop, update, and implement the strategies outlined in a marketing plan. Each school should have a written marketing plan that includes strategies for student retention, recruitment, and constituency awareness.”

—Excerpt from the 2024 Principal’s Handbook page 38

This theme falls under "Marketing Committee" on
p. 38 of the Principal's Handbook

March 2026 | Volume 14, No. 7

What comes

increasing enrollment?

Before

The three benchmarks for growth

“Do what you do so well that they will want to see it again and bring their friends.”

Walt Disney

Carol Tilstra Nash
Marketing Consultant, Northern California Conference

Have any of you tried to teach students how to multiply before they understood addition? In much the same way, it is important for you, your staff and board members to understand that increasing enrollment builds on two prior foundations.

Here are the foundations, and benchmarks, to measure your school's progress toward healthy, sustained growth in your ministry.

Foundation #1

Gloriously happy parents

Adventist schools are high cost investments for families, not just in money but in time and emotion as well. Marketing theory tells us the higher the cost of a service the more vital it is for potential customers to hear about it from someone they know and trust, in other words through word-of-mouth referrals. Unless parents are gloriously happy they are unlikely to actively refer to your school.

 

How to quantify parent satisfaction and willingness to refer

  • I strongly recommend using the Christian school survey by GraceWorks Ministries.  It is nationally normed to 175,000+ respondents, from 950+ Christian school surveys and has an Adventist version. The report includes actionable specifics for improvement.
  • If you absolutely can’t afford Graceworks’ survey, then be sure to ask at least three questions in an anonymous survey:
  • Net Promoter Score (NPS), developed by Fred Reichheld, author of eight journal articles in Harvard Business Review. NPS is based on a specific scoring methodology for the question:  On a scale from 0 to 10, how likely are you to recommend _______ to a friend or colleague?  (If you use Survey Monkey this is a pre-set question you choose and it will score your responses appropriately.)
  • What are we doing well?
  • What would we need to improve for you to give us a higher rating?
  • Don't ask parents for their input unless you will address their concerns, and tell them what you are doing. Otherwise, they will believe you don't value their opinions or the time they invested in answering your survey.
  • For extra credit (and invaluable information) in September ask board members to do exit interviews with any families who didn’t re-enroll.

An NPS of 75-85 will put your school in the top quartile of Christian schools in the nation and demonstrates a stable base to build on.

Benchmark

 #

1

Foundation #2

Excellent retention

Retention, in this context, is the percentage of students who re-enroll. It indicates your parents are at least happy enough to stay. Without this, new families who try your school for a year or two and then go elsewhere are counterproductive because they are adding to the pool of unsatisfied customers (and likely detractors) in your community.

 

How to quantify retention

  • Take the list of students from fall of last school year and cross off all those who:
  • Graduated,
  • Moved out of the area, and
  • Your school asked not to return.
  • Calculate what percentage of those remaining on the list returned this school year.
  • Please note two items:
  • New students are not part of this calculation at all.
  • Don’t cross off students because their financial status changed, their parents are divorcing, or for any other reason.

Healthy private schools have retention of 93% or better. This assumes you calculate retention as outlined above. Unfortunately, the report in DataRollup can’t address who is or is not still in living in your area so that report  can look worse than your retention actually is.

Benchmark

 #

2

Foundation #3

Enrollment increases through word-of-mouth

Even for fabulous schools, word-of-mouth referrals don’t just happen.  You can, and should, actively ask for them.

 

How to encourage word-of-mouth referrals

  • Create lower-barrier events, then ask your parents to invite others. It is less intimidating for prospective parents to attend an 1-2 hour event (and experience your school and loving community), than to enroll for a year.

 

 

Clearly, there is not a national benchmark since your enrollment goal will vary based on your local population, school's mission and facility capacity — so set your own.

Benchmark

 #

3

Adventist school marketing is not a matter of better promotion (social media, advertising, etc.) but of creating a program that parents, and others, are so thrilled with that they will actively refer others to your school.

Each of our schools exists in a very unique time in a very unique community with a very unique set of needs and wishes. Growing a school can happen in many ways, such as improving the physical space, keeping an updated website and social media pages, cultivating a desired “culture” within the school, and choosing advantageous advertising strategies. In addition to each of these, our school has committed to prayer, building relationships with our church and community members, and found value in casting vision.

GROWING

SCHOOL

By Jennifer Montalban

Principal of Prescott Adventist Christian School

a

As our students are in some of the most impressionable years of their life, we have offered our Adventist and non-Adventist families and community a place to continue growing and developing their relationships with God within our church’s sphere of influence – a loving and caring environment where students can ask the difficult questions, seek refuge in the grace of our teachers and pastors when home life speaks a different story, where they are nourished physically, intellectually, and spiritually, and where our teachers work tirelessly raising the next generation of partners in Christ.

 This is what it means to me to be a mission school, to truly serve all faiths, all families, and all different entities that make up our community. We have and will continue to be a distinctly Adventist school and share our Adventist values. Our non-Adventist families embrace that we are not like other schools in our area. We are not standardized, but customized to local circumstances and individual student needs. We provide a program that is personal and aims to meet the whole child. All we can do is create the conditions under which our students will begin to flourish and grow spiritually/academically/emotionally/physically, providing a space where both young children and teenagers feel valued, where they learn to think, and where they are understood. It is a blessing to hear from, learn, and grow alongside others.

I cannot communicate in this space the countless miracles that have happened to get to where we are now, to have the teaching staff we do now, to obtain the growth we’ve had, to have made the partnerships and impact we’ve made up until now, but I see God as having led the way. He continues to pave the path for our little church and school to be a shining light in our community and beyond. Remain in prayer and make decisions with God in mind, His mission in mind, His children in mind, our future with Him in mind. This good work that began long before us will continue long after us.

We are building a place where all people, all ages, all religions, all nationalities/ethnicities can come together.

Intentional Growth Adventist Schools:
Lessons from Vista Ridge Academy

Marsha Bartulec

Principal of Vista Ridge Academy

In the 2016–2017 school year, Vista Ridge Academy had 56 students enrolled. With financial pressures rising and classroom configurations stretched, long-term viability depended on intentional planning and faithful leadership.  This is when we planted the first seeds of a marketing and enrollment plan to help our school grow and thrive as a Christ-centered community. We were grateful for every family, knowing that true sustainability required deliberate action. We believed God had positioned our school to become the first choice for Christian education in the North Denver metropolitan area.

But belief alone is not a strategy. Growth requires roots—deep roots in mission, culture, and strategy. So, nearly ten years ago, we made a defining decision: enrollment would not grow because we wished it to. It would grow only if we built a plan, and worked it. By the 2021–2022 school year, those seeds had taken root, and enrollment reached 105 students. For the next three years, enrollment remained steady above 100. Growth was not accidental. It was the result of a written, measurable, mission-aligned plan.

Then in 2024–2025, enrollment declined to 85 students. It has since stabilized, but below our previous peak. Once again, we return to the principle that changed everything the first time: build the plan, work the plan, root deeply.

If your school is facing declining enrollment, you are not alone. Many Adventist schools are navigating demographic shifts, economic pressures, and increasing competition. But there is hope. Healthy enrollment grows from strong roots: mission clarity, intentional culture, and strategic systems.

The Plan That Changed Everything

Planting Seeds:

Three Strategic Shifts That Nurtured Growth

Ten years ago, we formalized two goals:

Goal 1: Enrollment

Goal 2: Marketing

We began by assessing capacity and staffing: each classroom’s potential, teacher needs, and resources required if enrollment reached 100 students. We defined outreach radiuses: 10 miles for feeder schools and real estate partnerships, 25 miles for church engagement.

We mapped out every stage of the family journey:

  • Increasing inquiries through churches, preschools, and community networks
  • Strengthening tours with trained student and parent ambassadors
  • Streamlining applications through integrated systems
  • Offering continuous enrollment
  • Ensuring tuition remained affordable

Enrollment became a system, not a seasonal event. Families experienced professionalism, warmth, and clarity from first contact to the first day of school. Systems build confidence. Confidence builds trust. Trust builds enrollment.

1. Viewing Enrollment as a Growing System

Enrollment did not hinge on a single open house or social media post. Growth required coordinated effort across inquiries, admissions, and retention.

We intentionally:

  • Engaged Adventist and community churches
  • Built relationships with real estate groups serving new families
  • Connected with feeder preschools
  • Strengthened presence at town events
  • Trained ambassadors and improved tours
  • Streamlined applications and implemented continuous enrollment

Every stage reduced friction, increased confidence, and communicated stability.

2. Anchoring Growth in Mission-Aligned Culture

During our growth years, culture was defined by our CHERISH core values:

Christ-centered Living • Honor • Exploration • Responsibility • Integrity • Service • Heroism

CHERISH was not just an acronym. It guided classroom expectations, chapel messages, family communication, and student behavior. Families experienced alignment between our mission and daily practice.

Retention improved because families believed in our mission. Recruiting improved because culture was visible. Growth from 56 to 105 students was sustained not by marketing alone, but by identity.

3. Building Intentional Church and Community Partnerships

Adventist schools thrive when embedded in church and community life. We strengthened collaboration with local churches, partnered with the Rocky Mountain Conference of Seventh-day Adventists, and engaged Avista AdventHealth Hospital for wellness and mental health initiatives.

We joined the Chamber of Commerce, participated in town events, and positioned Vista Ridge Academy as a community partner. Marketing became presence, and presence-built credibility.

Why It Worked

Enrollment grew from 56 to 105 students because:

  • We set measurable targets
  • We created a written, actionable plan
  • We aligned marketing with mission
  • We invested deeply in culture
  • We reviewed progress annually
  • We secured staff buy-in

Consistency, not intensity, produced momentum.

Returning to Intentional Growth

After three years above 100 students, enrollment declined to 85 in 2024–2025. External factors played a role, but internal clarity matters more than external conditions. A dip is data, not defeat. Rebuilding requires the same principles that drove growth: strategy, culture, and relational trust.

This year, we are:

  • Reassessing classroom capacity and staffing
  • Refining digital presence and visibility
  • Strengthening follow-up with prospective families
  • Evaluating tuition and financial aid accessibility
  • Re-energizing church partnerships
  • Expanding community engagement
  • Reviewing conversion data from inquiry to enrollment

Most significantly, we continue to strengthen our culture through a renewed framework called “The Eagle Way.” Building on the foundation of our CHERISH core values, The Eagle Way guides our current season of intentional growth. It clarifies expectations, nurtures student leadership, emphasizes responsibility and service, and keeps Christ at the center of every action. By embedding these principles into daily life at Vista Ridge Academy, we ensure that our mission is not only taught but lived, shaping both our students and our school community as we rebuild and grow.

Growing Together: From Little Seeds to Mighty Trees

Our recent themes reflect intentional cultivation:

  • From Little Seeds Grow Mighty Trees
  • Rooted in Love
  • Growing Together
  • Keeping Jesus at the Core of Everything

These are not slogans; they are anchors for sustainable growth. Before enrollment rises, roots must deepen. Healthy culture leads to mission clarity, which builds trust and nurtures families to grow with us.

A Blueprint for Replicable Success

For Adventist schools seeking sustainable enrollment growth:

  1. Put the plan in writing
  2. Set clear numerical goals
  3. Treat admissions as a system, not an event
  4. Anchor growth in mission-driven culture
  5. Build intentional church partnerships
  6. Engage your community visibly and consistently
  7. Review and refine annually
  8. Work the plan, especially when enrollment dips

Enrollment health is not accidental. From 56 to 105, and now rebuilding from 85, we have learned that growth and recalibration require:

  • Intentional planning
  • Mission clarity
  • Disciplined follow-through

Strategic planning is not a lack of faith, it is faith in action. Seasons of growth and seasons of rebuilding both require courage, humility, and leaders willing to examine data honestly while trusting fully in God’s leading. When enrollment dips, we do not retreat. We refocus on our mission, deepen our roots, and recommit to what matters most. We examine our systems, strengthen our culture, and intentionally engage families, churches, and communities.

We plant the seeds. We nurture them. And ultimately, it is God who gives the growth (1 Cor. 3:6–7).

Adventist education deserves leadership that is both prayerful and purposeful. Our communities deserve schools that are rooted in love, growing strong, and keeping Jesus at the core of everything they do. By planting with intention, nurturing with care, and trusting God for the growth, we fulfill our mission and cultivate a thriving, Christ-centered school for generations to come.

MISSION: STRENGTHENING ADVENTIST EDUCATION ONE LEADER AT A TIME

Issue Coordinator

Heidi Jorgenson

Superintendent

Nevada-Utah Conference

 

Newsletter Editor

Berit von Pohle, Editor

Ed Boyatt, Editorial Advisor